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Privacy Policy

Collecting Information

HideIPVPN.com may collect personally identifiable information from Users in a variety of ways, including through online forms for ordering products and services, and other instances where Users are invited to volunteer such information. HideIPVPN.com may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Website or the domains from which Users originate.

HideIPVPN may request proofs of your identity (card ID, driver license, etc.) if the order looks suspicious or if it is made from a high-risk country. The refuse to send the required documents will result in termination of your account, without any refund of amounts previously paid for this service.

General Information

HideIPVPN.com will use personally identifiable information collected through our Web site to contact Users regarding products and services offered by HideIPVPN.com, we however will NOT share this information with trusted affiliates, independent contractors, business partners or outside entities.

We will NEVER sell your personal data to anyone. HideIPVPN considers data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”) (specifically but not limited to Article 6(1)(b) to (f) and Article 28) as well as the Laws of the United States (together the “Applicable Law”), where HideIPVPN is incorporated.

What kind of Personal Data is processed and for what purpose?

Usage Data. When you visit our site we store the name of your internet service provider, the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit.

We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using) and to recognize and stop any misuse. We also process usage data in an anonymized form for statistical purposes and to improve our site.

HideIPVPN uses cookies to process information including standard internet log information and details of the visitor’s behavioural patterns upon visiting our site. This is done to provide you with a better experience, and to facilitate the use of certain functions. Cookies are small data files transferred onto computers or devices by sites for record-keeping purposes and to enhance functionality on our site. HideIPVPN stores this information in a pseudonymized user profile. HideIPVPN does not process this information to identify individual users or to match it with further data on an individual user.

Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit HideIPVPN’s site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent.

Contact us via email

On our site you have the opportunity to contact us to ask us questions, for example via the contact form, we ask you for your contact information (e.g. name, email address etc.). We use this data solely in connection with answering the queries we receive.

If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.

While using our services, you may write us emails or submit support tickets, order our services, create usernames and passwords. In these cases we will collect:

-Emails or support tickets we receive

-Invoices

-Transactions details (payment method, amount, date)

-Information required to log into our VPN and Smart DNS services through our software or manual created connections.

HideIPVPN Account

When you sign up to HideIPVPN or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for. Please refer to our Terms of Service for further details on registering and using the services offered by HideIPVPN.

You may deactivate your HideIPVPN account and/or unsubscribe from receiving content or offers from us at any time. Following termination of your account, we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues.

In order to process payments and activate the service for you, we may have to send some information to trusted vendors (such as PayPal, Stripe, G2A Pay, and other) to verify the transactions.

Maintenance of Information

Information about Users that is maintained on our systems is protected using industry standard security measures.

Spam Policy

HideIPVPN forbids using our services for any kind of illegal actions like carding, spam and hacking. HideIPVPN reserves the right to terminate, without warning, any account that violates this policy.

Also please check our Terms Of Service

Users may send questions concerning this Privacy Policy by email or our support ticket system.

Adopted April 12, 2017

Updated May 24, 2018

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