HideIPVPN Help Center: Unable to connect

Last updated on July 9th, 2015 in Setup

HelpCenterWelcome to HideIPVPN. Your privacy and quality of our services are the most important for us. So if you have any difficulties with VPN or SmartDNS you can always contact us through live-chat or by submitting a support ticket. In case you are unable connect through VPN, here you will find a check-list that will help you to fix most of technical issues.

1. Make sure your internet connection is active.

  • Open your browser and try to access a web page, other than google’s, for example www.hideipvpn.com or any other one you want.
  • If none of pages you wanted to access opened, please contact your ISP. Once your Internet connection is working try to connect VPN again

2. Please close HideIPVPN application and start it again.

  • In Windows you can find HideIPVPN app in the list of your tray icons. Right click and exit.
  • In MAC OSX you can find HideIPVPN app in your dock or on your tool bar. Left click and press Quit.

3. Try to use different protocol to connect. As you know HideIPVPN software offers you a choice of 4 different VPN protocols: PPTP, L2TP, OpenVPN and SSTP. Also you can try to connect through one of the best vpn protocol: SoftEther.


4. Or try to connect to another server also with different VPN protocols.


5.  If you don’t use our free software please check our manual setup tutorials. Find your device and click on the protocol you want to setup manually.

6.  If none of this points helped you please contact us through live-chat or submit a ticket in client area. (How to submit a ticket?)


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